1-Customer Service Supervisor

Our client are seeking a dynamic and experienced Customer Service Supervisor to lead their customer support team. The ideal candidate will be a proactive leader with a passion for delivering exceptional customer service. The Customer Service Supervisor will be responsible for overseeing the daily operations of the customer service department, ensuring efficient and effective resolution of customer inquiries and concerns.

Main responsibilities will include:

• Lead, mentor, and motivate a team of customer service representatives.
• Foster a positive and collaborative work environment, promoting teamwork and continuous improvement
• Conduct regular team meetings to communicate goals, expectations, and provide updates on performance metrics.
• Ensure timely and effective resolution of customer inquiries, concerns, and escalations.
• Handle complex customer issues and provide support to team members in resolving challenging cases.
• Commercial awareness of all business areas.

Key skills:

• People management
• experience including performance & engagement.
• Strong leadership & communication skills.
• Ability to persuade, influence and negotiate effectively at all levels
• Excellent organizational and time management skills.

So, if you are a results-oriented individual with a passion for delivering outstanding customer service and leading a motivated team, we invite you to apply for this challenging and rewarding position. However, if you do not here back from us within 48hrs, kindly assume you have been unsuccessful.